Preparing Offices for the New World of Work-Rohit, Embassy Services


--By--Rohit Kaul, Embassy Services Private Limited 

The advent of the hybrid work culture presented an opportunity for organizations to reimagine work and create their own definition of what the future of work would look like/resemble. The new world of work, as it has been envisioned and conceived, is a dynamic and diverse entity that hinges on rendering flexibility to organizations and employees. Workspaces are evolving to become more agile and nimble. To seamlessly continue with this transitioning work culture, organisations need to formulate new norms that encapsulates current protocols and tailor them to the needs and requirements of individuals. These need to then fit in within larger organizational and business goals. 


The Covid-19 pandemic significantly  impacted collective attitudes and perceptions regarding public spaces, which therefore created underlying psychological barriers. As endeavours have been undertaken to inoculate individuals as well as provide safe, sanitized and secure spaces,  reverting to the ‘work from office’ regimen  will require building trust in the employees with regards to their health and safety. Commencing from redesigning the workspace to ensure more individual space to uphold social distancing norms, to arrangements that address air quality, sanitation and health checks, no stone remains unturned in empowering a seamless and streamlined transition back to the workplace. This is where the Integrated Facility Management (IFM) sector assumes an imperative part. The IFM industry now has a plethora of services to offer beyond housekeeping and asset management. 


The penetration of technology has been a game changer for the overall IFM industry creating a surge in demand and market growth. The implementation of digitization and automation mechanisms have equipped the industry to take into much deeper segments such as Environmental, Social and Governance (ESG), Risk Management and pursue operations with a more data-centric and analytical-based approach. The demands of the pandemic have boosted the need of IFM operations and utilize their digitally integrated services. With the advancements in drone technology and its deployment across various facets from spraying pesticides to performing condition assessments, the industry is rapidly diversifying and advancing across technological frontiers. The integration of the Internet of Things (IoT) is rendering the potential of automatic monitoring, real-time assessment and resolution of problems, mitigating potential issues, streamlining workflows and optimizing physical assets based on the rich data collected. 


With organizations preparing to reopen workplaces, safety and  hygiene will be significant elements that will embolden a productive and secure work culture. The IFM industry is poised to be one of the pivotal pillars in achieving this. With the workforce being trained to ensure self-safety while safeguarding others, in addition to investing in skill-training and upskilling initiatives, they are empowering a workforce of the future. The pandemic has opened opportunities for the IFM sector to showcase its potential and transform Integrated Facility Management into a dynamic and  lucrative industry.